Welcome Suica Mobile

Do I need a SIM card to use Welcome Suica Mobile?

A SIM card is not required. You can use the app when connected to Wi-Fi. Show Detail

I want to ride the Shinkansen using Welcome Suica Mobile.

If you do not have a Shinkansen ticket, you can use your Welcome Suica Mobile balance to ride the unreserved seats on the Tohoku, Hokuriku, or Joetsu Shinkan... Show Detail

I want to know the basics of using Welcome Suica Mobile.

For more information about the Welcome Suica Mobile service, please visit our website. · Installing Welcome Suica Mobile · Using Welcome Suica Mobile Show Detail

I want to transfer information from my physical Welcome Suica card.

It is not possible to transfer information from a physical Welcome Suica card to the Welcome Suica Mobile app. Please issue a new Suica using the Welcome Sui... Show Detail

Can Welcome Suica Mobile be used during a communication outage or in airplane mode?

Even when the device cannot communicate due to airplane mode or communication outages, the following features are available: *Available features · Use of a... Show Detail

I want to check my version of Welcome Suica Mobile.

To check the version of the Welcome Suica Mobile app you are using: 1. Open the app. 2. Go to the Account tab. 3. The app version is listed at the bottom ... Show Detail

Can I use my Suica even if my iPhone is turned off?

Thanks to the iPhone's reserve power feature, if you have set up a Suica issued with the Welcome Suica Mobile app as an Express Transit card , you can use yo... Show Detail

What do I need to start using Welcome Suica Mobile?

*What you need: · Digital Suica-compatible iPhone or Apple Watch（https://apfaq.mobilesuica.com/faq/show/6983?site_domain=wsm） · A credit card in your name ... Show Detail

How do I cancel my registration for the "Touch de Go! Shinkansen" service?

"Touch de Go! Shinkansen" service allows you to board the non-reserved seats on shinkansen in the JR East designated area without additional registration, us... Show Detail

Can the stored fare (electronic money) and passes on this app be transferred to another Suica on ...

The stored fare (electronic money) on this app cannot be transferred to another Suica. The balance charged to the Suica of this App is valid for 180 days fr... Show Detail