Welcome Suica Mobile

In which countries can a Suica be issued?

The countries where you can issue a Suica before entering Japan are as follows: South Korea, Taiwan, Malaysia, Singapore, Australia, Vietnam *This informat... Show Detail

Service hours

Welcome Suica Mobile is available at all times unless otherwise specified. However, the following operations are unavailable at their given times for system ... Show Detail

I would like to get a refund for a balance on a Suica I will no longer use.

Digital Suica cards issued through the Welcome Suica Mobile app cannot be refunded.Upon expiration of the validity period, the balance cannot be refunded. Pl... Show Detail

I lost the iPhone/Apple Watch on which I set up a Suica.

If you have lost the iPhone from which you issued your Suica via the Welcome Suica Mobile app (including theft), follow these steps to reissue your Suica. ... Show Detail

Will my Suica expire?

Suica issued via the Welcome Suica Mobile app are valid for 180 days from issuance. Any remaining balance left on the Suica after the expiration date will ex... Show Detail

Is there anything I can do if my device breaks, I lose my device, or my device is stolen?

To contact the support center, you will need your Account Number and Secret Keyword. You can find this information in the Account tab within the app. Be sure... Show Detail

About Travel Information tab.

In Travel Information tab, you can check sightseeing information and operation information. 【Sightseeing information】 *and tabi-bito. (andtrip.jp) JR東日本... Show Detail

How do I cancel my registration for the "Touch de Go! Shinkansen" service?

"Touch de Go! Shinkansen" service allows you to board the non-reserved seats on shinkansen in the JR East designated area without additional registration, us... Show Detail

What is the difference between a Suica issued through Welcome Suica Mobile and a physical Welcome...

Welcome Suica Mobile is a service that allows you to top-up your Suica or purchase tickets by credit card using your iPhone or Apple Watch. *What you can ... Show Detail

Can the stored fare (electronic money) and passes on this app be transferred to another Suica on ...

The stored fare (electronic money) on this app cannot be transferred to another Suica. The balance charged to the Suica of this App is valid for 180 days fr... Show Detail