Welcome Suica Mobile

Use Welcome Suica Mobile and Get ORIGAMI gift!

If you ride Tokyo Monorail with Welcome Suica Mobile, you will receive an ORIGAMI gift! ■Date 2025/3/6 - 2025/3/31 ■Where to get Haneda Airport Termina... Show Detail

I want to know the basics of using Welcome Suica Mobile.

For more information about the Welcome Suica Mobile service, please visit our website. · Installing Welcome Suica Mobile · Using Welcome Suica Mobile Show Detail

Precautions for the Use of "Touch de Go! Shinkansen" service

-If you are using a physical Shinkansen ticket instead of the "Touch de Go! Shinkansen" service, please make sure to insert your Shinkansen ticket into the t... Show Detail

Can the stored fare (electronic money) and passes on this app be transferred to another Suica on ...

The stored fare (electronic money) on this app cannot be transferred to another Suica. The balance charged to the Suica of this App is valid for 180 days fr... Show Detail

How do I cancel my registration for the "Touch de Go! Shinkansen" service?

"Touch de Go! Shinkansen" service allows you to board the non-reserved seats on shinkansen in the JR East designated area without additional registration, us... Show Detail

What is the difference between a Suica issued through Welcome Suica Mobile and a physical Welcome...

Welcome Suica Mobile is a service that allows you to top-up your Suica or purchase tickets by credit card using your iPhone or Apple Watch. *What you can ... Show Detail

About Travel Information tab.

In Travel Information tab, you can check sightseeing information and operation information. 【Sightseeing information】 *and tabi-bito. (andtrip.jp) JR東日本... Show Detail

Is there anything I can do if my device breaks, I lose my device, or my device is stolen?

To contact the support center, you will need your Account Number and Secret Keyword. You can find this information in the Account tab within the app. Be sure... Show Detail

Will my Suica expire?

Suica issued via the Welcome Suica Mobile app are valid for 180 days from issuance. Any remaining balance left on the Suica after the expiration date will ex... Show Detail

I lost the iPhone/Apple Watch on which I set up a Suica.

If you have lost the iPhone from which you issued your Suica via the Welcome Suica Mobile app (including theft), follow these steps to reissue your Suica. ... Show Detail