Welcome Suica Mobile

Is there an age restriction for using Welcome Suica Mobile?

Welcome Suica Mobile is available only for users 13 or older (not available for elementary school students). Child fares are not available. Show Detail

About Your Secret Keyword

The Secret Keyword you input during user registration is important information for providing customer support. Without your Secret Keyword, you will not be a... Show Detail

Precautions for the Use of "Touch de Go! Shinkansen" service

-If you are using a physical Shinkansen ticket instead of the "Touch de Go! Shinkansen" service, please make sure to insert your Shinkansen ticket into the t... Show Detail

I lost the iPhone/Apple Watch on which I set up a Suica.

If you have lost the iPhone from which you issued your Suica via the Welcome Suica Mobile app (including theft), follow these steps to reissue your Suica. ... Show Detail

What is the difference between a Suica issued through Welcome Suica Mobile and a physical Welcome...

Welcome Suica Mobile is a service that allows you to top-up your Suica or purchase tickets by credit card using your iPhone or Apple Watch. *What you can ... Show Detail

About Travel Information tab.

In Travel Information tab, you can check sightseeing information and operation information. 【Sightseeing information】 *and tabi-bito. (andtrip.jp) JR東日本... Show Detail

Transaction history is displayed only in Japanese on Welcome Suica Mobile app.

In the Welcome Suica Mobile app, the history is displayed in Japanese (not in English).The Wallet app displays the history in the language setting on the iPh... Show Detail

Is there anything I can do if my device breaks, I lose my device, or my device is stolen?

To contact the support center, you will need your Account Number and Secret Keyword. You can find this information in the Account tab within the app. Be sure... Show Detail

Will my Suica expire?

Suica issued via the Welcome Suica Mobile app are valid for 180 days from issuance. Any remaining balance left on the Suica after the expiration date will ex... Show Detail

I would like to get a refund for a balance on a Suica I will no longer use.

Digital Suica cards issued through the Welcome Suica Mobile app cannot be refunded.Upon expiration of the validity period, the balance cannot be refunded. Pl... Show Detail