Welcome Suica Mobile

Transaction history is displayed only in Japanese on Welcome Suica Mobile app.

In the Welcome Suica Mobile app, the history is displayed in Japanese (not in English).The Wallet app displays the history in the language setting on the iPh... Show Detail

Can the stored fare (electronic money) and passes on this app be transferred to another Suica on ...

The stored fare (electronic money) on this app cannot be transferred to another Suica. The balance charged to the Suica of this App is valid for 180 days fr... Show Detail

How do I cancel my registration for the "Touch de Go! Shinkansen" service?

"Touch de Go! Shinkansen" service allows you to board the non-reserved seats on shinkansen in the JR East designated area without additional registration, us... Show Detail

I would like to get a refund for a balance on a Suica I will no longer use.

Digital Suica cards issued through the Welcome Suica Mobile app cannot be refunded.Upon expiration of the validity period, the balance cannot be refunded. Pl... Show Detail

I want to check my version of Welcome Suica Mobile.

To check the version of the Welcome Suica Mobile app you are using: 1. Open the app. 2. Go to the Account tab. 3. The app version is listed at the bottom ... Show Detail

About Your Secret Keyword

The Secret Keyword you input during user registration is important information for providing customer support. Without your Secret Keyword, you will not be a... Show Detail

Precautions for the Use of "Touch de Go! Shinkansen" service

-If you are using a physical Shinkansen ticket instead of the "Touch de Go! Shinkansen" service, please make sure to insert your Shinkansen ticket into the t... Show Detail

About Travel Information tab.

In Travel Information tab, you can check sightseeing information and operation information. 【Sightseeing information】 *and tabi-bito. (andtrip.jp) JR東日本... Show Detail

Is there anything I can do if my device breaks, I lose my device, or my device is stolen?

To contact the support center, you will need your Account Number and Secret Keyword. You can find this information in the Account tab within the app. Be sure... Show Detail

I lost the iPhone/Apple Watch on which I set up a Suica.

If you have lost the iPhone from which you issued your Suica via the Welcome Suica Mobile app (including theft), follow these steps to reissue your Suica. ... Show Detail