Welcome Suica Mobile

About Your Secret Keyword

The Secret Keyword you input during user registration is important information for providing customer support. Without your Secret Keyword, you will not be a... Show Detail

How do I cancel my registration for the "Touch de Go! Shinkansen" service?

"Touch de Go! Shinkansen" service allows you to board the non-reserved seats on shinkansen in the JR East designated area without additional registration, us... Show Detail

Can the stored fare (electronic money) and passes on this app be transferred to another Suica on ...

The stored fare (electronic money) on this app cannot be transferred to another Suica. The balance charged to the Suica of this App is valid for 180 days fr... Show Detail

What do I need to start using Welcome Suica Mobile?

*What you need: · Digital Suica-compatible iPhone or Apple Watch（https://apfaq.mobilesuica.com/faq/show/6983?site_domain=wsm） · A credit card in your name ... Show Detail

What is the difference between a Suica issued through Welcome Suica Mobile and a physical Welcome...

Welcome Suica Mobile is a service that allows you to top-up your Suica or purchase tickets by credit card using your iPhone or Apple Watch. *What you can ... Show Detail

Is there an age restriction for using Welcome Suica Mobile?

Welcome Suica Mobile is available only for users 13 or older (not available for elementary school students). Child fares are not available. Show Detail

Can I use my Suica even if my iPhone is turned off?

Thanks to the iPhone's reserve power feature, if you have set up a Suica issued with the Welcome Suica Mobile app as an Express Transit card , you can use yo... Show Detail

I want to transfer information from my physical Welcome Suica card.

It is not possible to transfer information from a physical Welcome Suica card to the Welcome Suica Mobile app. Please issue a new Suica using the Welcome Sui... Show Detail

I want to know the basics of using Welcome Suica Mobile.

For more information about the Welcome Suica Mobile service, please visit our website. · Installing Welcome Suica Mobile · Using Welcome Suica Mobile Show Detail

I want to ride the Shinkansen using Welcome Suica Mobile.

If you do not have a Shinkansen ticket, you can use your Welcome Suica Mobile balance to ride the unreserved seats on the Tohoku, Hokuriku, or Joetsu Shinkan... Show Detail