Welcome Suica Mobile

How do I cancel my registration for the "Touch de Go! Shinkansen" service?

"Touch de Go! Shinkansen" service allows you to board the non-reserved seats on shinkansen in the JR East designated area without additional registration, us... Show Detail

Can the stored fare (electronic money) and passes on this app be transferred to another Suica on ...

The stored fare (electronic money) on this app cannot be transferred to another Suica. The balance charged to the Suica of this App is valid for 180 days fr... Show Detail

Transaction history is displayed only in Japanese on Welcome Suica Mobile app.

In the Welcome Suica Mobile app, the history is displayed in Japanese (not in English).The Wallet app displays the history in the language setting on the iPh... Show Detail

Will my Suica expire?

Suica issued via the Welcome Suica Mobile app are valid for 180 days from issuance. Any remaining balance left on the Suica after the expiration date will ex... Show Detail

What is the difference between a Suica issued through Welcome Suica Mobile and a physical Welcome...

Welcome Suica Mobile is a service that allows you to top-up your Suica or purchase tickets by credit card using your iPhone or Apple Watch. *What you can ... Show Detail

Is there an age restriction for using Welcome Suica Mobile?

Welcome Suica Mobile is available only for users 13 or older (not available for elementary school students). Child fares are not available. Show Detail

Can Welcome Suica Mobile be used during a communication outage or in airplane mode?

Even when the device cannot communicate due to airplane mode or communication outages, the following features are available: *Available features · Use of a... Show Detail

Can I use my Suica even if my iPhone is turned off?

Thanks to the iPhone's reserve power feature, if you have set up a Suica issued with the Welcome Suica Mobile app as an Express Transit card , you can use yo... Show Detail

I want to ride the Shinkansen using Welcome Suica Mobile.

If you do not have a Shinkansen ticket, you can use your Welcome Suica Mobile balance to ride the unreserved seats on the Tohoku, Hokuriku, or Joetsu Shinkan... Show Detail

I want to transfer information from my physical Welcome Suica card.

It is not possible to transfer information from a physical Welcome Suica card to the Welcome Suica Mobile app. Please issue a new Suica using the Welcome Sui... Show Detail