Welcome Suica Mobile

Precautions for the Use of "Touch de Go! Shinkansen" service

-If you are using a physical Shinkansen ticket instead of the "Touch de Go! Shinkansen" service, please make sure to insert your Shinkansen ticket into the t... Show Detail

I want to know the basics of using Welcome Suica Mobile.

For more information about the Welcome Suica Mobile service, please visit our website. · Installing Welcome Suica Mobile · Using Welcome Suica Mobile Show Detail

Use Welcome Suica Mobile and Get ORIGAMI gift!

If you ride Tokyo Monorail with Welcome Suica Mobile, you will receive an ORIGAMI gift! ■Date 2025/3/6 - 2025/3/31 ■Where to get Haneda Airport Termina... Show Detail

Is there an age restriction for using Welcome Suica Mobile?

Welcome Suica Mobile is available only for users 13 or older (not available for elementary school students). Child fares are not available. Show Detail

What do I need to start using Welcome Suica Mobile?

*What you need: · Digital Suica-compatible iPhone or Apple Watch（https://apfaq.mobilesuica.com/faq/show/6983?site_domain=wsm） · A credit card in your name ... Show Detail

I want to ride the Shinkansen using Welcome Suica Mobile.

If you do not have a Shinkansen ticket, you can use your Welcome Suica Mobile balance to ride the unreserved seats on the Tohoku, Hokuriku, or Joetsu Shinkan... Show Detail

About Your Secret Keyword

The Secret Keyword you input during user registration is important information for providing customer support. Without your Secret Keyword, you will not be a... Show Detail

Transaction history is displayed only in Japanese on Welcome Suica Mobile app.

In the Welcome Suica Mobile app, the history is displayed in Japanese (not in English).The Wallet app displays the history in the language setting on the iPh... Show Detail

Can I use my Suica even if my iPhone is turned off?

Thanks to the iPhone's reserve power feature, if you have set up a Suica issued with the Welcome Suica Mobile app as an Express Transit card , you can use yo... Show Detail

Do I need a SIM card to use Welcome Suica Mobile?

A SIM card is not required. You can use the app when connected to Wi-Fi. Show Detail