Welcome Suica Mobile

About Travel Information tab.

In Travel Information tab, you can check sightseeing information and operation information. 【Sightseeing information】 *and tabi-bito. (andtrip.jp) JR東日本... Show Detail

I lost the iPhone/Apple Watch on which I set up a Suica.

If you have lost the iPhone from which you issued your Suica via the Welcome Suica Mobile app (including theft), follow these steps to reissue your Suica. ... Show Detail

Precautions for the Use of "Touch de Go! Shinkansen" service

-If you are using a physical Shinkansen ticket instead of the "Touch de Go! Shinkansen" service, please make sure to insert your Shinkansen ticket into the t... Show Detail

Can I use my Suica even if my iPhone is turned off?

Thanks to the iPhone's reserve power feature, if you have set up a Suica issued with the Welcome Suica Mobile app as an Express Transit card , you can use yo... Show Detail

I want to ride the Shinkansen using Welcome Suica Mobile.

If you do not have a Shinkansen ticket, you can use your Welcome Suica Mobile balance to ride the unreserved seats on the Tohoku, Hokuriku, or Joetsu Shinkan... Show Detail

Is there an age restriction for using Welcome Suica Mobile?

Welcome Suica Mobile is available only for users 13 or older (not available for elementary school students). Child fares are not available. Show Detail

I want to transfer information from my physical Welcome Suica card.

It is not possible to transfer information from a physical Welcome Suica card to the Welcome Suica Mobile app. Please issue a new Suica using the Welcome Sui... Show Detail

I want to know the basics of using Welcome Suica Mobile.

For more information about the Welcome Suica Mobile service, please visit our website. · Installing Welcome Suica Mobile · Using Welcome Suica Mobile Show Detail

I want to check my version of Welcome Suica Mobile.

To check the version of the Welcome Suica Mobile app you are using: 1. Open the app. 2. Go to the Account tab. 3. The app version is listed at the bottom ... Show Detail

How do I cancel my registration for the "Touch de Go! Shinkansen" service?

"Touch de Go! Shinkansen" service allows you to board the non-reserved seats on shinkansen in the JR East designated area without additional registration, us... Show Detail