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FAQ within [ Basic Information ]

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  • I would like to get a refund for a balance on a Suica I will no longer use.

    Digital Suica cards issued through the Welcome Suica Mobile app cannot be refunded.Upon expiration of the validity period, the balance cannot be refunded. Pl... Show Detail

    • No：6975
    • Displayed Date：2025/02/07 18:36
    • Updated DTM：2025/02/27 15:29

  • Service hours

    Welcome Suica Mobile is available at all times unless otherwise specified. However, the following operations are unavailable at their given times for system ... Show Detail

    • No：6807
    • Displayed Date：2024/11/14 12:00
    • Updated DTM：2025/02/27 21:50

  • In which countries can a Suica be issued?

    The countries where you can issue a Suica before entering Japan are as follows: South Korea, Taiwan, Malaysia, Singapore, Australia, Vietnam *This informat... Show Detail

    • No：6945
    • Displayed Date：2025/02/03 18:15
    • Updated DTM：2025/03/11 16:55

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