Welcome Suica Mobile

In which countries can a Suica be issued?

The countries where you can issue a Suica before entering Japan are as follows: South Korea, Taiwan, Malaysia, Singapore, Australia, Vietnam *This informat... Show Detail

Service hours

Welcome Suica Mobile is available at all times unless otherwise specified. However, the following operations are unavailable at their given times for system ... Show Detail

Will my Suica expire?

Suica issued via the Welcome Suica Mobile app are valid for 180 days from issuance. Any remaining balance left on the Suica after the expiration date will ex... Show Detail

I would like to get a refund for a balance on a Suica I will no longer use.

Digital Suica cards issued through the Welcome Suica Mobile app cannot be refunded.Upon expiration of the validity period, the balance cannot be refunded. Pl... Show Detail

Can the stored fare (electronic money) and passes on this app be transferred to another Suica on ...

The stored fare (electronic money) on this app cannot be transferred to another Suica. The balance charged to the Suica of this App is valid for 180 days fr... Show Detail

Can I use my Suica even if my iPhone is turned off?

Thanks to the iPhone's reserve power feature, if you have set up a Suica issued with the Welcome Suica Mobile app as an Express Transit card , you can use yo... Show Detail

Transaction history is displayed only in Japanese on Welcome Suica Mobile app.

In the Welcome Suica Mobile app, the history is displayed in Japanese (not in English).The Wallet app displays the history in the language setting on the iPh... Show Detail

Is there anything I can do if my device breaks, I lose my device, or my device is stolen?

To contact the support center, you will need your Account Number and Secret Keyword. You can find this information in the Account tab within the app. Be sure... Show Detail

Precautions for the Use of "Touch de Go! Shinkansen" service

-If you are using a physical Shinkansen ticket instead of the "Touch de Go! Shinkansen" service, please make sure to insert your Shinkansen ticket into the t... Show Detail

What is the difference between a Suica issued through Welcome Suica Mobile and a physical Welcome...

Welcome Suica Mobile is a service that allows you to top-up your Suica or purchase tickets by credit card using your iPhone or Apple Watch. *What you can ... Show Detail