Welcome Suica Mobile

Use Welcome Suica Mobile and Get ORIGAMI gift!

If you ride Tokyo Monorail with Welcome Suica Mobile, you will receive an ORIGAMI gift! ■Date 2025/3/6 - 2025/3/31 ■Where to get Haneda Airport Termina... Show Detail

In which countries can a Suica be issued?

The countries where you can issue a Suica before entering Japan are as follows: South Korea, Taiwan, Malaysia, Singapore, Australia, Vietnam *This informat... Show Detail

Service hours

Welcome Suica Mobile is available at all times unless otherwise specified. However, the following operations are unavailable at their given times for system ... Show Detail

I lost the iPhone/Apple Watch on which I set up a Suica.

If you have lost the iPhone from which you issued your Suica via the Welcome Suica Mobile app (including theft), follow these steps to reissue your Suica. ... Show Detail

Is there anything I can do if my device breaks, I lose my device, or my device is stolen?

To contact the support center, you will need your Account Number and Secret Keyword. You can find this information in the Account tab within the app. Be sure... Show Detail

About Travel Information tab.

In Travel Information tab, you can check sightseeing information and operation information. 【Sightseeing information】 *and tabi-bito. (andtrip.jp) JR東日本... Show Detail

Precautions for the Use of "Touch de Go! Shinkansen" service

-If you are using a physical Shinkansen ticket instead of the "Touch de Go! Shinkansen" service, please make sure to insert your Shinkansen ticket into the t... Show Detail

About Your Secret Keyword

The Secret Keyword you input during user registration is important information for providing customer support. Without your Secret Keyword, you will not be a... Show Detail

I want to check my version of Welcome Suica Mobile.

To check the version of the Welcome Suica Mobile app you are using: 1. Open the app. 2. Go to the Account tab. 3. The app version is listed at the bottom ... Show Detail

I would like to get a refund for a balance on a Suica I will no longer use.

Digital Suica cards issued through the Welcome Suica Mobile app cannot be refunded.Upon expiration of the validity period, the balance cannot be refunded. Pl... Show Detail