Welcome Suica Mobile

How to check Account Number and The Secret Keyword

You can check the Account number and The Secret Keyword required for inquiries to the Welcome Suica Mobile Support Center using the following methods: [If... Show Detail

Can I top-up my Suica with something other than the credit card registered in my Apple Pay?

When charging within the app, only credit cards registered with Apple Pay under your name can be used. However, cash can be used for charging at dedicated ti... Show Detail

What is the Secret Keyword?

It is a passphrase you set during registration. Once set, it cannot be changed. The Secret Keyword is necessary when contacting the support center to identi... Show Detail

What is the Account Number?

It is the control number used to identify your Suica. This number cannot be changed. This number is necessary when contacting the support center to identify... Show Detail

I forgot my Secret Keyword.

You can confirm your Secret Keyword by pressing the "Account" tab in the app or by checking your iPhone's Keychain. To prepare for situations where you cann... Show Detail

Is entering my country of origin mandatory?

Input is optional. If you prefer not to answer, select "　" Show Detail