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FAQ within [ Problems with the Suica ]

11-15 of Total 15

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  • My device powered off before exiting the gate.

    If you powered off your device yourself or the device's battery is completely drained, the Suica cannot be used. If your device becomes unusable while travel... Show Detail

    • No：6907
    • Displayed Date：2025/01/29 00:00
    • Updated DTM：2025/02/10 18:39

  • Outages/issues

    We will provide guidance tailored to your situation. Please select the issue or trouble that applies. Show Detail

    • No：7697
    • Displayed Date：2025/09/24 19:54
    • Brached FAQ

  • Outages/issues

    You can view guidance that matches your situation. Please use the provided link. https://apfaq.mobilesuica.com/faq/show/7697?site_domain=wsm Show Detail

    • No：7520
    • Displayed Date：2025/08/29 18:34
    • Updated DTM：2025/09/24 21:11

  • My Suica is not responding at station gates or readers at store registers.

    To use Welcome Suica Mobile, you need to ensure your Suica is properly configured. Please confirm the following. [Item 1] Have you set your digital Suica... Show Detail

    • No：6908
    • Displayed Date：2025/01/29 00:00
    • Updated DTM：2025/02/27 19:23

  • Replace device due to malfunction

    If you would like to replace your device due to a malfunction, please check the following link. https://apfaq.mobilesuica.com/faq/show/6899?site_domain=wsm Show Detail

    • No：7522
    • Displayed Date：2025/08/29 18:35
    • Updated DTM：2025/09/24 18:29

11-15 of Total 15

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