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FAQ within [ Problems with the Suica ]

11-15 of Total 15

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  • Lost or stolen devices

    If you lose the iPhone or Apple Watch on which you set up Suica, please try the following steps. https://apfaq.mobilesuica.com/faq/show/6900?site_domain=wsm Show Detail

    • No：7521
    • Displayed Date：2025/08/29 18:35
    • Updated DTM：2025/09/24 18:05

  • Outages/issues

    We will provide guidance tailored to your situation. Please select the issue or trouble that applies. Show Detail

    • No：7697
    • Displayed Date：2025/09/24 19:54
    • Brached FAQ

  • My Suica is not responding at station gates or readers at store registers.

    To use Welcome Suica Mobile, you need to ensure your Suica is properly configured. Please confirm the following. [Item 1] Have you set your digital Suica... Show Detail

    • No：6908
    • Displayed Date：2025/01/29 00:00
    • Updated DTM：2025/02/27 19:23

  • Replace device due to malfunction

    If you would like to replace your device due to a malfunction, please check the following link. https://apfaq.mobilesuica.com/faq/show/6899?site_domain=wsm Show Detail

    • No：7522
    • Displayed Date：2025/08/29 18:35
    • Updated DTM：2025/09/24 18:29

  • Outages/issues

    You can view guidance that matches your situation. Please use the provided link. https://apfaq.mobilesuica.com/faq/show/7697?site_domain=wsm Show Detail

    • No：7520
    • Displayed Date：2025/08/29 18:34
    • Updated DTM：2025/09/24 21:11

11-15 of Total 15

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