Welcome Suica Mobile

Due to errors, a Suica Pocket was issued by the support center. How can I receive a refund?

If you can no longer use your Suica, the support center will provide you with a dedicated link by email. After receiving the email, please complete the colle... Show Detail

I received a "Welcome Suica Mobile Refund Paper" from the support center. Where can I get a refund?

If a Welcome Suica Mobile Refund Paper is issued by the support center due to errors, you can receive a refund at the following locations: -JR East Suica h... Show Detail

I cannot unlock the locker I locked using the Suica.

During the use of the locker, your device may have malfunctioned, or your Suica ID number may have changed . In such cases, please contact the locker's mana... Show Detail

The Suica was expired when I opened the app.

Suica from the Welcome Suica Mobile app have an expiration date and become unusable 180 days after issuance. If you wish to use a Suica again, re-register wi... Show Detail

I would like to ride the Shinkansen using the balance on my Suica, but I cannot tap through the S...

The following causes are possible. · The stored fare (SF) balance is 1,000 JPY or less 　→ Please top-up your Suica with the amount necessary to cover your ... Show Detail