Welcome Suica Mobile

A fare greater than what my travel distance was deducted at the ticket gate.

This issue may occur if the Suica is not properly tapped at the transfer station's automatic ticket gate during a train journey. In such cases, the fare dedu... Show Detail

I received a "Welcome Suica Mobile Refund Paper" from the support center. Where can I get a refund?

If a Welcome Suica Mobile Refund Paper is issued by the support center due to errors, you can receive a refund at the following locations: -JR East Suica h... Show Detail

I would like to ride the Shinkansen using the balance on my Suica, but I cannot tap through the S...

The following causes are possible. · The stored fare (SF) balance is 1,000 JPY or less 　→ Please top-up your Suica with the amount necessary to cover your ... Show Detail

The Suica was expired when I opened the app.

Suica from the Welcome Suica Mobile app have an expiration date and become unusable 180 days after issuance. If you wish to use a Suica again, re-register wi... Show Detail

I cannot unlock the locker I locked using the Suica.

During the use of the locker, your device may have malfunctioned, or your Suica ID number may have changed . In such cases, please contact the locker's mana... Show Detail