Welcome Suica Mobile

Due to errors, a Suica Pocket was issued by the support center. How can I receive a refund?

If you can no longer use your Suica, the support center will provide you with a dedicated link by email. After receiving the email, please complete the colle... Show Detail

A fare greater than what my travel distance was deducted at the ticket gate.

This issue may occur if the Suica is not properly tapped at the transfer station's automatic ticket gate during a train journey. In such cases, the fare dedu... Show Detail

I would like to ride the Shinkansen using the balance on my Suica, but I cannot tap through the S...

The following causes are possible. · The stored fare (SF) balance is 1,000 JPY or less 　→ Please top-up your Suica with the amount necessary to cover your ... Show Detail

I received a "Welcome Suica Mobile Refund Paper" from the support center. Where can I get a refund?

If a Welcome Suica Mobile Refund Paper is issued by the support center due to errors, you can receive a refund at the following locations: -JR East Suica h... Show Detail

I cannot unlock the locker I locked using the Suica.

During the use of the locker, your device may have malfunctioned, or your Suica ID number may have changed . In such cases, please contact the locker's mana... Show Detail