Welcome Suica Mobile

The top-up procedure did not go through all the way, but it appears in the Wallet app, card state...

This occurs when the top-up operation fails due to device issues or communication issues. Records of the attempted top-up may temporarily appear in statement... Show Detail

My Suica's balance does not appear to change when I top-up the card or use the balance.

This issue is not caused by the Welcome Suica Mobile app or the Suica system in general. The Welcome Suica Mobile Support Center cannot assist with this issu... Show Detail

I accidentally added money to my Suica and would like to cancel the operation.

Top-up operations cannot be canceled. If multiple top-up attempts are made due to device issues or communications errors, the process may complete for each a... Show Detail

I see "Suica web API Error 6" and cannot top-up my Suica balance.

This error occurs when a significant amount of time has passed since the last app launch or operation. Close and restart the Welcome Suica Mobile app to reso... Show Detail

The balance of my Suica differs between the Wallet app and the Welcome Suica Mobile app.

The Welcome Suica Mobile app retrieves Suica information from the Wallet app. If the balance displays differently, tap the refresh icon in the top-left corn... Show Detail