Welcome Suica Mobile

I left something in a taxi. Since I paid for the fare using my Suica, can I find the taxi company...

It is not possible to find the taxi company or vehicle used from Suica payment records. Please refer to the receipt issued when using the taxi. Show Detail

I would like a receipt/refund calculation statement for top-ups or ticket purchases.

Please contact the Welcome Suica Mobile Support Center. (https://apfaq.mobilesuica.com/faq/show/7005?site_domain=wsm) *Receipts for cash top-ups cannot be i... Show Detail

I want to check the usage history after the validity period has expired.

After the validity period has expired, usage history cannot be checked from the Welcome Suica Mobile app or the Wallet app. However, in the following cases, ... Show Detail

Can I get my usage history or receipt issued at a train station?

At some stations within the JR East area, you can print your usage history at Welcome Suica Mobile-compatible charge (top-up) machines. *Usage history is on... Show Detail

I would like to check the purchase history for my discount pass as well as my Green Car tickets.

You can only see the most recent purchase history for discount passes and Green Car tickets. Purchased and valid passes and tickets are displayed on the top ... Show Detail

The "In Progress" status remains displayed in the usage details of Apple Pay (Wallet app) and doe...

The "In Progress" status displayed in the Suica usage details within the Wallet app appears when you are traveling by train (inside the ticket gates). If thi... Show Detail

I would like to check or print my usage history.

Top-up history can be checked up to the previous day. Note that all usage history is displayed in Japanese. However, usage history does not indicate payment... Show Detail