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I cannot use a discount pass due to device malfunction.

If your device malfunctions, you cannot use the discount pass. Please refer to this link if your device malfunctions. If you wish to use the discount pass,... Show Detail

I would like to change the start date for using a discount pass.

Discount passes can only be used on the day of purchase. The start date cannot be changed to a later date, even if the pass has not been used yet. If you wi... Show Detail

I cannot purchase a discount pass.

Discount passes cannot be purchased for Suica cards after having entered through ticket gates. Additionally, only discount passes for same-day use can be pu... Show Detail