Welcome Suica Mobile

Can I purchase discount passes without using Apple Pay?

Discount passes cannot be purchased with the balance on your Suica. The only accepted payment method is Apple Pay. For instructions on purchasing discount p... Show Detail

I would like a refund for a discount pass that could not be used due to train cancellations.

Refunds are generally not provided for train cancellations or delays. For handling discount passes during major transportation disruptions, please contact th... Show Detail

I would like to change the start date for using a discount pass.

Discount passes can only be used on the day of purchase. The start date cannot be changed to a later date, even if the pass has not been used yet. If you wi... Show Detail