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I cannot use a discount pass due to device malfunction.

If your device malfunctions, you cannot use the discount pass. Please refer to this link if your device malfunctions. If you wish to use the discount pass,... Show Detail

I lost the device on which I purchased a discount pass.

If you have lost the device from which you purchased a discount pass, that discount pass can no longer be used. Please refer to this link if you have lost y... Show Detail

What should I do if I travel beyond the "free area" using a discount pass?

If you travel beyond the free area while using a discount pass, you need to pay the fare from the station at the edge of the free area. If the Suica with th... Show Detail