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I cannot use a discount pass due to device malfunction.

If your device malfunctions, you cannot use the discount pass. Please refer to this link if your device malfunctions. If you wish to use the discount pass,... Show Detail

I cannot purchase a discount pass.

Discount passes cannot be purchased for Suica cards after having entered through ticket gates. Additionally, only discount passes for same-day use can be pu... Show Detail

I lost the device on which I purchased a discount pass.

If you have lost the device from which you purchased a discount pass, that discount pass can no longer be used. Please refer to this link if you have lost y... Show Detail