Welcome Suica Mobile

List of passes

Check the passes offered by JR EAST. 【Tokyo Metropolitan District Pass(Tokunai Pass)】 【Tokyo 1-Day Ticket】 【Yokohama-Minatomirai Pass】 【NONBIRI Holiday S... Show Detail

I would like to purchase a discount pass.

Discount passes can be purchased using Apple Pay in the Welcome Suica Mobile app. You cannot purchase discount passes with the balance on your Suica. For mor... Show Detail

I want to refund my purchased Discount Pass.

If the Discount Pass is unused and within the validity period, it can be refunded through the app. The refund will be credited to the credit card account use... Show Detail

When will I receive the refund after the cancellation of Discount Passes?

Refunds for the cancellation of Discount Passes will be credited to the credit card account registered with Apple Pay used at the time of purchase. The timin... Show Detail

I would like to purchase multiple discount passes and use them for multiple people.

The discount passes available for purchase on Welcome Suica Mobile are for one person only. Tickets for companions cannot be purchased in the app. Each rider... Show Detail

Can I use the Shinkansen e-Ticket Service, Touch de Go! Shinkansen, and discount passes on the sa...

Yes, you can use the Shinkansen e-Ticket Service, Touch de Go! Shinkansen, and discount passes on the same Welcome Suica Mobile app. To transfer between the ... Show Detail

What should I do if I travel beyond the "free area" using a discount pass?

If you travel beyond the free area while using a discount pass, you need to pay the fare from the station at the edge of the free area. If the Suica with th... Show Detail

I would like a refund for a discount pass that could not be used due to train cancellations.

Refunds are generally not provided for train cancellations or delays. For handling discount passes during major transportation disruptions, please contact th... Show Detail

I cannot use a discount pass due to device malfunction.

If your device malfunctions, you cannot use the discount pass. Please refer to this link if your device malfunctions. If you wish to use the discount pass,... Show Detail

I cannot purchase a discount pass.

Discount passes cannot be purchased for Suica cards after having entered through ticket gates. Additionally, only discount passes for same-day use can be pu... Show Detail