Welcome Suica Mobile

I cannot purchase a discount pass.

Discount passes cannot be purchased for Suica cards after having entered through ticket gates. Additionally, only discount passes for same-day use can be pu... Show Detail

I would like to change the start date for using a discount pass.

Discount passes can only be used on the day of purchase. The start date cannot be changed to a later date, even if the pass has not been used yet. If you wi... Show Detail

I cannot use a discount pass due to device malfunction.

If your device malfunctions, you cannot use the discount pass. Please refer to this link if your device malfunctions. If you wish to use the discount pass,... Show Detail

What should I do if I travel beyond the "free area" using a discount pass?

If you travel beyond the free area while using a discount pass, you need to pay the fare from the station at the edge of the free area. If the Suica with th... Show Detail

I lost the device on which I purchased a discount pass.

If you have lost the device from which you purchased a discount pass, that discount pass can no longer be used. Please refer to this link if you have lost y... Show Detail

I would like a refund for a discount pass that could not be used due to train cancellations.

Refunds are generally not provided for train cancellations or delays. For handling discount passes during major transportation disruptions, please contact th... Show Detail

Can I purchase discount passes without using Apple Pay?

Discount passes cannot be purchased with the balance on your Suica. The only accepted payment method is Apple Pay. For instructions on purchasing discount p... Show Detail

When will I receive the refund after the cancellation of Discount Passes?

Refunds for the cancellation of Discount Passes will be credited to the credit card account registered with Apple Pay used at the time of purchase. The timin... Show Detail

I would like to purchase multiple discount passes and use them for multiple people.

The discount passes available for purchase on Welcome Suica Mobile are for one person only. Tickets for companions cannot be purchased in the app. Each rider... Show Detail

Can I use the Shinkansen e-Ticket Service, Touch de Go! Shinkansen, and discount passes on the sa...

Yes, you can use the Shinkansen e-Ticket Service, Touch de Go! Shinkansen, and discount passes on the same Welcome Suica Mobile app. To transfer between the ... Show Detail