Welcome Suica Mobile

My device (iPhone/Apple Watch) locked when handing it to station staff during adjustment.

When handing your device to station staff at a ticket gate, please follow these steps: [For iPhone] If using a Suica set as an Express Transit card (http... Show Detail

Can I transfer the balance from one Suica to another?

You cannot transfer the balance from one Suica to another. Additionally, your Welcome Suica Mobile balance cannot be refunded. Show Detail