Welcome Suica Mobile

Can I transfer the balance from one Suica to another?

You cannot transfer the balance from one Suica to another. Additionally, your Welcome Suica Mobile balance cannot be refunded. Show Detail

My device (iPhone/Apple Watch) locked when handing it to station staff during adjustment.

When handing your device to station staff at a ticket gate, please follow these steps: [For iPhone] If using a Suica set as an Express Transit card (http... Show Detail

The Welcome Suica Mobile registered for my JR-EAST Train Reservation has expired.

If your Welcome Suica Mobile has expired, please issue a new Welcome Suica Mobile and register your reserved seat information on the IC card again. (How to ... Show Detail

How do I settle fares when traveling outside the Suica area?

If you enter a train station with your Suica and travel outside the Suica area, inform the gate staff at your destination station. In this case, you will nee... Show Detail

I used, deleted, or moved a Suica while ticket purchase or processing was incomplete.

During a top-up process, device malfunctions or unstable communication may cause incomplete transactions. Using, deleting, or moving a Suica in this state ma... Show Detail

An amount was deducted from my Suica balance when entering and exiting at the same station.

Passing through stations or using shops within ticket gates can incur an entry fee, which is deducted from your Suica balance. Show Detail

Can multiple people use the same Suica at the same time?

The same Suica cannot be used for transportation by multiple people simultaneously. Show Detail

Can I use Suica for trains and buses outside the Suica area?

Suica can be used not only in JR East's Suica area but also across various nationwide IC card mutual-use areas and companies. Show Detail

I want to use my Suica to pay at the JR Ticket Office (Midori-no-Madoguchi) or at ticket vending ...

Suica cannot be used to pay for ticket purchases at JR Ticket Offices (Midori-no-Madoguchi) and ticket vending machines. Show Detail

I want to be able to just tap my device when going through the ticket gates, like using a physica...

By setting your preferred Suica as an Express Transit card, you can use it for transit just by tapping your device without requiring Touch ID/Face ID authent... Show Detail