Welcome Suica Mobile

I accidentally purchased my Suica Green Car ticket with the departure and arrival stations reversed.

Changes to the travel section cannot be made in Welcome Suica Mobile. Please board the train as is and inform the onboard attendant. Any fare difference th... Show Detail

I want to purchase multiple Suica Green Car tickets and use them for several people.

You can use one mobile device for one person only. You cannot use more than one ticket per ride. Show Detail

I want to change the section of travel on my Suica Green Car ticket.

The travel section of a Suica Green Car ticket cannot be changed in the Welcome Suica Mobile app. Please board the train as is and notify the attendant on b... Show Detail

Even when I hold my Suica Green Car ticket over the reader (above the seat), it does not respond.

First, please check the HOME tab to make sure your Green Car ticket purchase has been completed. Even if you have a valid Suica Green Car ticket, the reader... Show Detail

I want to change the travel date of my Suica Green Car ticket.

Suica Green Car tickets can only be used on the day of purchase. They cannot be changed to a later date. If you wish to change the travel date, please reque... Show Detail

Can I purchase a Suica Green Car Ticket using SF (e-money)?

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An error occurred when I tried to purchase a Suica Green Car ticket, and I was unable to complete...

Some route combinations are not eligible for Suica Green Car tickets. If the message 'A ticket for this combination of departure and arrival is not availabl... Show Detail

I want to purchase a Suica Green Car Ticket.

Suica Green Car tickets can be purchased via Welcome Suica Mobile using Apple Pay. They can only be purchased on the day of travel, and SF balance cannot be ... Show Detail

Purchasing a Suica Green Car Ticket for Travel to/from Kannami, Mishima, or Numazu Stations (JR C...

Suica Green Car Tickets cannot be purchased for the Kannami, Mishima and Numazu stops on the Tokaido Line through the Welcome Suica Mobile app. If you are tr... Show Detail

I purchased a Suica Green Car ticket, but the Green Car was full, so I would like to request a re...

If you are unable to use your Green Car ticket—such as when the Green Car is full—you can receive a refund by following the steps below: １．Inform the attend... Show Detail