- Welcome Suica Mobile > Caution: Service May Become Unavailable in These Cases > I deleted/moved a Suica while using various services (lockers, Shinkansen e-ticket service, etc.).
I deleted/moved a Suica while using various services (lockers, Shinkansen e-ticket service, etc.).
Answer
Services like Shinkansen e-ticket, Express Reservation, and using lockers use the Suica ID number. Deleting, moving, or reissuing a Suica may change its ID number.
For Shinkansen e-ticket services or Express Reservations that you have yet to board, re-link the updated Suica ID.
[When the Suica ID number changes while using various services]
The Welcome Suica Mobile Support Center cannot provide assistance. Please contact the service provider/store directly and explain your situation.