Welcome Suica Mobile

The "In Progress" status displayed in the Suica usage details within the Wallet app appears when you are traveling by train (inside the ticket gates). If this status is displayed outside the ticket gates, it means that the last exit from the ticket gates was not processed correctly, and you will encounter an error at the automatic ticket gate the next time you use it.

In this case, please inform the station staff at a ticket gate where Suica is available, and have them check the passage record (settlement may be required). If the display does not disappear even after completing the procedure at the station, please try restarting your device or setting it to help mode.

If the issue still persists, please seek support from Apple Care.