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  • No : 7160
  • Displayed Date : 2025/03/06 10:00
  • Updated DTM : 2025/04/25 14:34
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Welcome Suica Mobile Inquiry Email Form for Those Who Wish to Use the Services

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■■■Please note that during the extended holiday period in Japan (late April to early May), responses may take longer than usual. Thank you for your understanding.■■■

 

If you have questions regarding the Welcome Suica Mobile app that are not addressed in the FAQs, please use this form to submit your inquiry. However, please note that we may not be able to provide responses that meet all customer requests or expectations. Additionally, some inquiries may need to be directed to the appropriate support desk of a different company related to your inquiry. We regret that we are unable to respond to inquiries unrelated to Welcome Suica Mobile, such as those concerning plastic Suica cards, railway routes, or timetables. Thank you for your understanding.

If you are already using the Welcome Suica Mobile app, please submit your inquiry via the Welcome Suica Mobile User Inquiry Email Form.

 

[Welcome Suica Mobile Inquiry Email Form for Those Who Wish to Use the Services]


*To ensure accurate understanding, please complete all fields in the form.
*It may take a week to 10 days for us to respond. During this time, please refrain from contacting us by phone or submitting repeat inquiries.

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