『 English 』 内のFAQ
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How can I charge (Top up) my Suica on Apple Pay?
You can charge (Top up) your Suica with your credit card on Wallet (unavailable from 2:00 to 4:00 am) up to a maximum SF (Stored Fare) of 20,000JPY. S... 詳細表示
- No：3139
- 公開日時：2018/11/27 12:41
- 更新日時：2018/12/21 13:45
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How can I use Suica on Apple Pay?
If Suica is correctly set to "Express Transit Card" and your device is turned on (even in sleep mode), just hold your device near the reader to go through th... 詳細表示
- No：3138
- 公開日時：2018/11/27 12:40
- 更新日時：2019/07/02 09:36
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(1) Suica can be used in most railways, subways, and buses to pay fares. In railways and subways, you can simply hold your device near the reader of an au... 詳細表示
- No：3137
- 公開日時：2018/11/27 12:39
- 更新日時：2018/12/21 13:42
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Is Suica available even without WiFi or mobile network connections?
For any transactions except charging (Top up), Suica is available even without WiFi or a mobile network connection. When charging (Top up), however, please o... 詳細表示
- No：3143
- 公開日時：2018/11/27 12:46
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Can I get a refund from the remaining balance on the SF (Stored Fare) ?
The "Withdrawal" procedure on the registered members menu (in Japanese only) allows the balance of the SF (Stored Fare) to be remitted to your bank account i... 詳細表示
- No：3145
- 公開日時：2018/11/27 12:53
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The device with Suica is a malfunction.
Suica may be unavailable if the device is a malfunction. Please note that technical support for devices is completely unavailable in stations, trains, stores... 詳細表示
- No：3151
- 公開日時：2018/11/27 13:09
- 更新日時：2018/12/21 13:39
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“en route” message on Suica does not disappear.
If there are no records of exiting at an automatic ticket gate, you cannot use Suica for railways. Please contact a ticket gate agent for the fare adjustment... 詳細表示
- No：3156
- 公開日時：2018/11/27 13:15
- 更新日時：2018/11/27 13:49
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Suica disappeared from Wallet.
If the settings of the device (such as loggin out iCloud, reset Touch ID/Face ID/PassCode Suica will be deleted from Wallet and saved it to the server automa... 詳細表示
- No：3149
- 公開日時：2018/11/27 13:05
- 更新日時：2018/12/21 13:41
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Suica's SF balance has run out.
You can charge (Top up) your Suica even while riding railways or buses. Please charge (Top up) by the credit card in Wallet prior to passing a ticket gate or... 詳細表示
- No：3153
- 公開日時：2018/11/27 13:11
- 更新日時：2018/12/21 13:37
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An error occurred when using the SF (Stored Fare).
Make sure to claim a ticket gate agent or a cashier at the shop for correcting payment processing. 詳細表示
- No：3148
- 公開日時：2018/11/27 12:57
- 更新日時：2018/11/27 14:16
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