Suica ApplePay

The battery has run out during use.

Suica doesn’t work when the battery of the device (except iPhone XS/XR) runs out. When the battery runs out while travelling (within ticket gates), please co... 詳細表示

The device with Suica is a malfunction.

Suica may be unavailable if the device is a malfunction. Please note that technical support for devices is completely unavailable in stations, trains, stores... 詳細表示

Suica's SF balance has run out.

You can charge (Top up) your Suica even while riding railways or buses. Please charge (Top up) by the credit card in Wallet prior to passing a ticket gate or... 詳細表示

Can I check my Suica transactions’ history?

You can select Suica in Wallet, and tap the blue button→Tap the “Transactions” tab to check the transactions’ history. Since receipts are not issued from JR ... 詳細表示

Suica disappeared from Wallet.

If the settings of the device (such as loggin out iCloud, reset Touch ID/Face ID/PassCode Suica will be deleted from Wallet and saved it to the server automa... 詳細表示

Can I get a refund from the remaining balance on the SF (Stored Fare) ?

The "Withdrawal" procedure on the registered members menu (in Japanese only) allows the balance of the SF (Stored Fare) to be remitted to your bank account i... 詳細表示

Suica charging failed and a charge was made to my credit card or debit card.

If charging your Suica fails, the billing information will be automatically canceled, but if you used a debit card, the amount may be debited from your accou... 詳細表示

Is Suica available even without WiFi or mobile network connections?

For any transactions except charging (Top up), Suica is available even without WiFi or a mobile network connection. When charging (Top up), however, please o... 詳細表示

Where can I use Suica?

(1) Suica can be used in most railways, subways, and buses to pay fares. In railways and subways, you can simply hold your device near the reader of an au... 詳細表示

How can I use Suica on Apple Pay?

If Suica is correctly set to "Express Transit Card" and your device is turned on (even in sleep mode), just hold your device near the reader to go through th... 詳細表示