Suica ApplePay

The battery has run out during use.

Suica doesn’t work when the battery of the device (except iPhone XS/XR) runs out. When the battery runs out while travelling (within ticket gates), please co... 詳細表示

Failed to add saved Suica from the server to Wallet again.

Delete your device from iCloud (Appleid.com), sign in to iCloud with the same Apple ID on the device, and add saved Suica from the server to Wallet. You may ... 詳細表示

Suica fails to respond to automatic ticket gates and readers.

If your Suica is not set as “Express Transit Card”, Touch ID/Face ID is required at every transaction. Please set your Suica as the Express Transit Card for ... 詳細表示

Suica charging failed and a charge was made to my credit card or debit card.

If charging your Suica fails, the billing information will be automatically canceled, but if you used a debit card, the amount may be debited from your accou... 詳細表示

Suica disappeared from Wallet.

If the settings of the device (such as loggin out iCloud, reset Touch ID/Face ID/PassCode Suica will be deleted from Wallet and saved it to the server automa... 詳細表示

Can I transfer Suica to another device?

First, delete Suica from the Wallet on the current device (save the data on the server), then add Suica (to be newly set) to Wallet on the new device (you mu... 詳細表示

Can I check my Suica transactions’ history?

You can select Suica in Wallet, and tap the blue button→Tap the “Transactions” tab to check the transactions’ history. Since receipts are not issued from JR ... 詳細表示

Can I get a refund from the remaining balance on the SF (Stored Fare) ?

The "Withdrawal" procedure on the registered members menu (in Japanese only) allows the balance of the SF (Stored Fare) to be remitted to your bank account i... 詳細表示

Is Suica available even without WiFi or mobile network connections?

For any transactions except charging (Top up), Suica is available even without WiFi or a mobile network connection. When charging (Top up), however, please o... 詳細表示

How can I use Suica on Apple Pay?

If Suica is correctly set to "Express Transit Card" and your device is turned on (even in sleep mode), just hold your device near the reader to go through th... 詳細表示