Suica ApplePay

The device with Suica has been lost.

Delete your Suica from the device via iCloud (Appleid.com) and then add saved Suica from the server to wallet on the alternative device again with the same A... 詳細表示

Will the SF (Stored Fare) on Suica be expired?

No. For your next visit to Japan, you can still use your Suica again. You can also remove unnecessary Suica from Wallet, it is automatically saved in the ser... 詳細表示

Can I also pay for the fares of my family or companions?

Payment is limited to one person per device in transportation facilities. 詳細表示

I rode beyond the valid Suica area.

You can go through automatic ticket gates only within the valid Suica area. When you are out of the area, please contact a ticket gate agent for fare adjustm... 詳細表示

Does Suica support child fares?

Suica only supports adult fares (12 years of age or older). Please separately purchase a child’s ticket or a child’s Suica card. 詳細表示

Can I check my Suica transactions’ history?

You can select Suica in Wallet, and tap the blue button→Tap the “Transactions” tab to check the transactions’ history. Since receipts are not issued from JR ... 詳細表示

Can I transfer Suica to another device?

First, delete Suica from the Wallet on the current device (save the data on the server), then add Suica (to be newly set) to Wallet on the new device (you mu... 詳細表示

Suica charging failed and a charge was made to my credit card or debit card.

If charging your Suica fails, the billing information will be automatically canceled, but if you used a debit card, the amount may be debited from your accou... 詳細表示

Failed to add saved Suica from the server to Wallet again.

Delete your device from iCloud (Appleid.com), sign in to iCloud with the same Apple ID on the device, and add saved Suica from the server to Wallet. You may ... 詳細表示

Suica fails to respond to automatic ticket gates and readers.

If your Suica is not set as “Express Transit Card”, Touch ID/Face ID is required at every transaction. Please set your Suica as the Express Transit Card for ... 詳細表示