Suica ApplePay

The device with Suica has been lost.

Delete your Suica from the device via iCloud (Appleid.com) and then add saved Suica from the server to wallet on the alternative device again with the same A... 詳細表示

The device with Suica is a malfunction.

Suica may be unavailable if the device is a malfunction. Please note that technical support for devices is completely unavailable in stations, trains, stores... 詳細表示

The battery has run out during use.

Suica doesn’t work when the battery of the device (except iPhone XS/XR) runs out. When the battery runs out while travelling (within ticket gates), please co... 詳細表示

“en route” message on Suica does not disappear.

If there are no records of exiting at an automatic ticket gate, you cannot use Suica for railways. Please contact a ticket gate agent for the fare adjustment... 詳細表示

Does Suica support child fares?

Suica only supports adult fares (12 years of age or older). Please separately purchase a child’s ticket or a child’s Suica card. 詳細表示

I rode beyond the valid Suica area.

You can go through automatic ticket gates only within the valid Suica area. When you are out of the area, please contact a ticket gate agent for fare adjustm... 詳細表示

Failed to add saved Suica from the server to Wallet again.

Delete your device from iCloud (Appleid.com), sign in to iCloud with the same Apple ID on the device, and add saved Suica from the server to Wallet. You may ... 詳細表示

An error occurred when using the SF (Stored Fare).

Make sure to claim a ticket gate agent or a cashier at the shop for correcting payment processing. 詳細表示

Can I also pay for the fares of my family or companions?

Payment is limited to one person per device in transportation facilities. 詳細表示

Will the SF (Stored Fare) on Suica be expired?

No. For your next visit to Japan, you can still use your Suica again. You can also remove unnecessary Suica from Wallet, it is automatically saved in the ser... 詳細表示