If the top-up operation to your Suica was not completed, the amount will be refunded at a later date if it has already been deducted from your account. For debit or prepaid card transactions, the amount is deducted at the time of the top-up attempt. Due to the nature of debit cards, even if the payment fails, the amount may be temporarily deducted from your bank account, and it could take several months for the refund to process. Please contact your card issuer for assistance, as we cannot provide support for this matter.