• Font Size
  • S
  • M
  • L
  • No : 6900
  • Displayed Date : 2025/01/29 00:00
  • Updated DTM : 2025/02/27 19:00
  • Print

I lost the iPhone/Apple Watch on which I set up a Suica.

Category : 

Answer

If you have lost the iPhone from which you issued your Suica via the Welcome Suica Mobile app (including theft), follow these steps to reissue your Suica. 


*Reissuing steps
  1. Contact the Welcome Suica Mobile Support Center via email to suspend your Suica. (https://apfaq.mobilesuica.com/faq/show/7009?site_domain=wsm) 
  2. Sign in to iCloud from another device using the Apple ID and passcode of the lost device, then delete your Suica. (https://apfaq.mobilesuica.com/faq/show/7022?site_domain=wsm) Alternatively, contact Apple Care and request to delete your Suica from the Wallet of the lost device.  
  3. After 5 a.m. the following day (Japan time), reconfigure the Suica on a new device. (https://apfaq.mobilesuica.com/faq/show/6916?site_domain=wsm)

 【Changing or replacing devices】

【The iPhone/Apple Watch on which I configured a digital Suica card broke.】

To Top of Page